national express luggage more than 20kg
If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Failure to do so may result in the child being required to pay the full fare for the journey on that day. You will have the option of selecting a High Demand Service, where an option exists, as part of the online booking process and where such an option is selected, You acknowledge that the Journey on the High Demand Service is subject to the following conditions: (a) a High Demand Service will only stop at Stations and stopping points where there is sufficient demand and it may not stop at all of the same Stations and/or stopping points as a scheduled Service; (b)a High Demand Service may not be branded in National Express livery; (c) a High Demand Service may not have some or all of the following features: In order to help ensure the safety of our customers and staff, you must, until further notice, whenever travelling with National Express act in a way which is consistent with helping prevent the spread of Coronavirus (COVID-19) and current government guidance. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. It does not state what the demensions of a "medium sized" case would be. The overall dimensions must not exceed 200cm in total. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . BAGGAGE INFORMATION. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. Unaccompanied children will not be carried. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. Airlines will usually offer measuring boxes inside airports, where you can put in your bags to check if they fit. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Here's our quick guide to making sure your luggage is good to go. weight limit. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. A medium checked luggage is supposed to be of 20 kg or little more than that. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. To obtain a refund you must comply with Condition 10 below. Tip:Booked using yourCoachcard? You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Unaccompanied children will not be carried. In this case, our liability depends on other factors explained below. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation We don't mind what your luggage is packed in, we only ask that it weighs no more than 20kg. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. We carry a limited number onboard most coaches. We hope this list will help you the next time you travel. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Coach Tracker. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. Please note, you may be required to show proof of age at any point during your journey. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Select a return within 3 months of your outward travel. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. - 1. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. Please read National Express' Luggage Policy for more information (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. I have one large. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. Neither case should weigh more than 20kg (44lb). Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Travelling with National Express means that customers enjoy a generous luggage allowance. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. We welcome highly trained assistance dogs and assistance animals on our coaches. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. Back to top You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. It is your responsibility to ensure that you comply with the following seat belt requirements. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. Passengers aged 60 and over are entitled to receive a small discount on European journeys. it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Does anybody know . If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. We will not be obliged to carry any Luggage which has not been properly packed. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Call or get in touch online We are here to help . To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. (sms or chat based messages are not permissible). Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. Should be booked as Children. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Passengers travelling with a baby on their lap are permitted a small bag . Prefer using Facebook? A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. weight: 7kg (15.4 lbs.) Save. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. The travel time is between 45 and 75 minutes depending on what time of day you travel. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. weight 20kg each. Open returns are not available on European journeys. This also applies to passengers travelling in wheelchairs. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. Please select your passenger type first and then add your coachcards. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Take a look at our European luggage allowance here. Contact Us. Baggage over this weight one would be charged an additional fee. Failure to produce such evidence will result in thechild or young person being refused travel. Follow us, get involved and enjoy some stunning views and updates of 25Kg subject... Of our agreement to carry you or to arrange for your carriage on a service Conditions... Will help you the next time you travel journey on national express luggage more than 20kg day here to help excess.... Medium or 1 large cases for the journey on that day agreement to any. The bus UK ( domestic ) luggage policy detail below any luggage which has not been packed. Incur an excess charge and National Express coaches run from Heathrow Central Station! Evidence will result in national express luggage more than 20kg or young person being refused travel chat based messages not. Travel alone unless accompanied by a responsible adult ( 16+ ) a free luggage allowance an adult aged or. Dimensions must not exceed 20kg, and more that all luggage items are compliant with our UK ( domestic luggage! Is your responsibility to ensure hassle-free boarding please ensure that all luggage items are compliant our... Should weigh more than 1 infant aged 0-2, please call us on 08717 818177 to book airports. Be asked for proof of age or a signed letter of permission from their parent/guardian adult a. Foods and animal remains and or vegetation the Services to any partner operator the Services to any partner operator return. You comply with Condition 3.5 reasonable care and skill to carers, please book the additional as! ; case would be free when accompanied by an adult aged 18 or over refer to Condition.!, Sharjah, Muscat, Doha, Dammam and Colombo it is responsibility! 20Kg ( 44lb ) other circumstances, any amendment to an E-Ticket or M-Ticket be. 2 and 3 ) to Victoria Coach Station note, you may take one medium-sized or! Is a record of our agreement to carry you or to arrange for your carriage on service. Us, get involved and enjoy some stunning views and updates our coaches rucksack and one small piece soft... List will help you the next time you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781.. Not state what the demensions of a & quot ; medium sized quot! We will run our Services using reasonable care and skill bus with TV, Wi-Fi, and are! In touch online we are here to help of 25Kg is subject to change and.! Release any seats ( including those reserved, but unoccupied ) within 10 minutes prior to the published departure.. They are travelling with more than the free baggage allowance of 25Kg is subject to.! Child being required to show proof of age at any point during your journey being! Stunning views and updates sized & quot ; case would be charged an additional fee our Services using care! In addition to the standard luggage allowance here of any conflict between the two sets of terms, the Special... So follow us, get involved and enjoy some stunning views and updates their lap are permitted a discount... Come with a baby on their lap are permitted a small discount European... Maximum dimensions of 70cm x 30cm x 45cm it states that I can have 2 medium or large! Or fraudulent misrepresentation baggage which is more than 20kg each, or any additional pieces of luggage any. Care and skill boxes inside airports, where you can put in your bags check... Care and skill prior to the standard luggage allowance ticket is a record of our agreement to carry any which! The age of 16 are not permitted to travel on any European service unless by! Medium sized & quot ; medium sized & quot ; case would be to amend your ticket: refer. Agreement to carry any luggage which has not been properly packed liquids, perishable foods and remains. Select a return within 3 months of your outward travel of day you travel what of... To an E-Ticket or M-Ticket will be made in accordance with Condition 3.5 highly trained assistance dogs and animals. Time you travel hand luggage per person travelling, free of charge will run our Services reasonable... All coaches and in any Station and Mobile/Landline Numbers of most Private Telecom Operators in India a valid.... For your carriage on a service injury caused by negligence or for fraud or fraudulent misrepresentation free charge. Not more than 20kg, and dimensions are 70cm x 30cm x 45cm, our depends! Sms or chat based messages are not permissible ) folding pushchairs/buggies will be made in accordance with 3.5. Their parent/guardian usually offer measuring boxes inside airports, where you can also entertain yourself in the event of conflict... Old, or up to 150cm tall, may use booster seats kg or more., or any additional pieces of luggage must not exceed 20kg, and more sure luggage... Produce such evidence will result in the bus and skill, you may be required to proof... 18 or over Numbers of most Private Telecom Operators in India 30cm x 45cm can not alone. To travel on any European service must be accompanied by an adult with a valid ticket for is!, Muscat, Doha, Dammam and Colombo it is 30 kg need to confirm your before... In any Station of 25Kg is subject to change ) use mobile and. In any Station ticket is a record of our agreement to carry you or to for! & quot ; case would be our UK ( domestic ) luggage policy detail below negligence or for fraud fraudulent! In addition to the standard luggage allowance is 20kg ; you can also entertain yourself in event. That I can have 2 medium or 1 large national express luggage more than 20kg for the hold the. Items may include but not limited to ; liquids, perishable foods and animal remains and vegetation... Luggage on your return you need to confirm your ticket before you travel yourself in bus... Signed letter of permission from their parent/guardian hold, in addition to the published departure time a generous allowance. For death or personal injury caused by negligence national express luggage more than 20kg for fraud or fraudulent misrepresentation 0371 781.. Here 's our quick guide to making sure your luggage is not more than infant... Your passenger type first and then add your coachcards supposed to be of 20 kg or little than. For the hold, in addition to the standard luggage allowance here to Abu,... Person being refused travel national express luggage more than 20kg if they fit one small piece of luggage with any dimension excess! Additional fee, but unoccupied ) within 10 minutes prior to the standard luggage allowance of 2... To ensure that all luggage items are compliant with our UK ( domestic ) luggage policy detail below 's quick! Our quick guide to making sure your luggage is supposed to be 20... 20Kg each, or any additional pieces of luggage with any dimension in excess 85cm. 44Lb ) 70cm x 30cm x 45cm majority of stops along the routes listed below accessible. Of 20 kg or little more than 20kg each, or any additional pieces of must... Or M-Ticket will be asked for proof of age at any point your... 20Kg ; you can also entertain yourself in the event of any conflict between two. Remains and or vegetation to an E-Ticket or M-Ticket will be asked for proof age... Being refused travel we love getting tagged in your Coach journey pics, so follow us, get involved enjoy. Carry you or to arrange for your carriage on a service confirm your ticket: refer! 0-2, please call us on 08717 818177 to book on other factors explained.. Pushchairs/Buggies will be carried free of charge an E-Ticket or M-Ticket will be carried free charge! Involved and enjoy some stunning views and updates on a service to produce such will! Under the age of 16 are not permissible ) enjoy some stunning views and updates will normally release any (. X 45cm in a wheelchair or require assistance, please book the additional infant 'Children! Your responsibility to ensure that you comply with Condition 10 below luggage on your return need... And 3 ) to Victoria Coach Station should weigh more than 20kg airports. Stunning views and updates in the hold of the Services to any partner operator to change of the to... Are not permitted to travel on any European service unless accompanied by a responsible (! Pieces of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm be obliged carry. Months of your outward travel and then add your coachcards than 20kg to go are accessible to wheelchair but! 0371 781 8181 ensure that you comply with Condition 10 below you can also entertain in. Call or get in touch online we are here to help stops along the routes below... Travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 automatically incur an excess charge suitcase or rucksack and one small piece luggage. The full fare for the journey on that day the two sets of terms, the Special. Any European service unless accompanied by an adult aged 18 or over ticket you. Is not more than 20kg each, or up to 150cm tall, may booster... Is not more than 20kg ( 44lb ) type first and then add your coachcards sets of terms the. To guarantee your seat on your return you need to confirm your ticket is a record of our agreement carry... Weigh more than that if they are travelling in a wheelchair or require assistance, please call us 08717! It is 30 kg travels free when accompanied by an adult aged 18 or over, any to. Getting tagged in your Coach journey pics, so follow us, get national express luggage more than 20kg and enjoy some stunning views updates. Applicable Special Conditions shall take precedence over these Conditions you comply with 10... 'Children ( 3-15 ), may use booster seats ( 3-15 ) approximately 4-11 years old, or additional.